Important Stuff
Trusted Brands
We get it — car rental can sometimes have a bad rep thanks to sneaky fees, confusing policies, and customer service that makes you wonder if you're talking to a brick wall. But at ReservAway.com, we're on a mission to turn things around. No surprises, no nonsense—just straightforward, trustworthy service.
Here's how we're flipping the script:
- Fair and Honest: We're not about hidden fees or baffling terms. Everything's upfront and clear.
- Security First: Your info is safe with us—we use top-tier security measures.
- Real People, Real Help: Our customer support is here when you need it (and they actually know what they're talking about!).
- Price Smarts: We keep prices competitive without cutting corners on quality.
- Only the Best If a car hire company doesn't meet our standards for value and customer satisfaction, you won't find them on our site.
Here's a peek at some of our trusted partners who keep things running smoothly:
- Alamo: They've been cruising since 1974 and are now part of the Enterprise Holdings family.
- Enterprise: The world's largest car rental company, with a whopping 7,900 locations globally.
- Europcar: Eco-friendly and award-winning, they're Europe's top car hire company.
- National: Founded in 1947 and also part of Enterprise Holdings.
- Hertz: A heavyweight in the car rental world since 1918, Hertz has been getting travelers from point A to point B for over a century
Ensuring your Security
We know online security is no joke, especially when it comes to your personal data and payments. At ReservAway.com, we've got your back with serious security and peace of mind built right into the experience:
- Our Site is Lock-Tight: With SSL/TLS encryption (that https in our URL), your data stays safe from prying eyes.
- Always on Guard: We use tools like Google Safe Browsing and PhishTank to keep out the nasties - think malware, phishing, and other digital gremlins.
- Verified and Legit:We're certified with TrustedSite, so you know we're the real deal.
- Super Secure Checkout: With TrustedSite's seal of approval and up to $100,000 in identity protection, you can book with confidence.
- Extra Layer of Payment Security: We've got Mastercard SecureCode and Verified by Visa on board to add an extra shield around your payments.
- Privacy is Key: We don't share your data unless it's essential to your booking. For the fine print, check out our privacy policy.
- Reviews You Can Trust: All our reviews come from real customers—no fake stuff here. Head to Reviews.co.uk to see why we're a Trusted Site.
Your security is our top priority, so you can focus on picking the perfect ride.
Privacy Policy
We respect your privacy and are committed to keeping your personal data safe. For all the details on how we handle your information
We collect through
Our website www.reservaway.com
Our email communications
Our customer service call center
For simplicity, all these collection methods are referred to as the 'website' in this notice.
Definition of Personal Data
Personal data, as defined in the General Data Protection Regulation (GDPR), refers to any information that directly or indirectly identifies or is identifiable to you as a natural person. It includes data such as your name, address, email, telephone number, IP address, or any other identifier used to contact you online or offline.
During the booking process, personal data we may collect includes name, address, telephone number, and email address.
We do not sell or share your personal data except with our direct business partners who facilitate your car rental or car rental insurance policy. We do not seek to collect sensitive data (e.g., health information, political opinions, racial or ethnic origin) through the website.
We do not store or process credit card data; all credit card processing is handled by our secure payment processor, Revolut. More information about our payment processor can be foundhere.
If you have any questions about the processing of your personal data or the information in this notice, please contact us at support@reservaway.com
Purpose of Processing Personal Data
We process personal data for the following purposes:
- To process vehicle rental bookings and notify the relevant car rental provider of the lead driver's name.
- To email you regarding services you've purchased through us or about additional services or special offers.
- The personal data collected for these purposes includes name, email, phone number, country of residence, state of residence (for US customers only), and IP address.
- The legal basis for processing your personal data in these instances is the fulfillment of our contract to facilitate car rental bookings and related services.
In some cases, your personal data may be stored in countries outside the EU/EEA, but only for the specific purposes mentioned above.
Data Protection & Security
At ReservAway.com, we take the protection of your personal data seriously. This section explains how we collect, process, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).
What Personal Data We Collect
We collect and process the following types of personal data when you use our website and services:
- Identity Data: Name, email address, phone number.
- Booking Information: Details of your reservations, payment details (processed securely).
- Technical Data: IP address, browser type, device information, and website usage data.
- Marketing Preferences: If you opt into our marketing communications, we collect your preferences.
How We Collect Your Data
We collect personal data in the following ways:
- When you make a booking or enquiry through our website.
- When you sign up for newsletters or marketing updates.
- Through website cookies and analytics tools to improve our services.
- When you contact our customer support team.
Legal Basis for Processing Your Data
We only process personal data when there is a legal basis to do so. These include:
- Contractual necessity: To process your bookings and provide services.
- Legitimate interests: To improve our website and customer experience.
- Consent: When you opt into marketing communications.
- Legal compliance: When required by law for fraud prevention or security measures.
How We Use Your Data
Your personal data is used for the following purposes:
- To process and confirm your bookings.
- To provide customer support.
- To send important service updates and marketing (if you've opted in).
- To improve our website functionality and user experience.
- To comply with legal and regulatory obligations.
Who We Share Your Data With
We only share your personal data with trusted third parties when necessary. This may include:
- Car rental providers: To facilitate your bookings.
- Payment processors: To securely process payments.
- Marketing & analytics providers: To improve our website and offer relevant promotions.
- Legal authorities: When required to comply with legal or regulatory obligations.
We never sell your personal data to third parties.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on:
- The nature of your interaction with us (e.g., a completed booking vs. a general enquiry).
- Legal and tax obligations that require us to retain certain information.
- Our need to resolve disputes or enforce agreements.
After the retention period, your data is securely deleted.
How We Protect Your Data
We implement strict security measures to protect your personal data from unauthorized access, alteration, or loss. These include:
- Encryption: Sensitive data (e.g., payment details) is securely encrypted.
- Access controls: Only authorized personnel have access to customer data.
- Secure servers: Data is stored on secure servers with firewalls and security monitoring.
International Data Transfers
Some of our service providers may process data outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the UK or EU.
- Data Protection Agreements with our service providers.
Your Data Protection Rights
Under the UK GDPR, you have rights regarding how your personal data is processed. These include the right to:
- Access your data and receive a copy of the information we hold.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data where applicable.
- Restrict processing if you object to how your data is being used.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.
How to Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us at:
Address: ReservAway.com LTD, Lynnfield House, Altrincham, WA14 4DZ
Rights Regarding Personal Data Processing
You have the following rights regarding the processing of your personal data:
- The right to request access to and rectification or erasure of your personal data.
- The right to object to the processing of your personal data and have the processing restricted.
- The unconditional right to object to the processing of your personal data for direct marketing purposes.
- The right to withdraw your consent for processing based on consent, without affecting the lawfulness of processing before withdrawal.
- The right to receive your personal information in a structured, commonly used, and machine-readable format.
- The right to lodge a complaint with your local supervisory body.
Please note that there may be legal conditions or limitations on these rights. If you wish to inquire about or exercise your rights, please contact us at support@reservaway.com
Introduction
ReservAway.com Ltd, operating as ReservAway.com, respects your privacy and is committed to protecting it. This notice explains how ReservAway.com processes the personal data that we collect, use, store, and share when you interact with our website and services. It outlines your rights regarding your personal data and how you can exercise them.
We value your privacy
We and our partners usecookiesand other tracking technologies to improve your experience on our website. We may store and/or access information on a device and process personal data, such as your IP address and browsing data, for personalized advertising and content, advertising and content measurement, audience research and services development. Additionally, we may utilize precise geolocation data and identification through device scanning.
Terms and conditions
Our Relationship
We're ReservAway.com, and we act as a platform to help you find and book rental vehicles from third-party providers. Think of us as your go-to middleman—we help you compare, choose, and book, but we don't own or provide the cars directly. When you book a rental through us, you're entering into a contract with the vehicle rental provider.
Each provider has its own rental terms and conditions, and if there's ever a clash between those and ours, their terms will take priority. So, if you've got questions or need more details, feel free to reach out to us at support@reservaway.com.
Your Booking
When making a booking on our website, you must provide complete and accurate information as requested during the booking process. It is your responsibility to review and comply with Our Terms and the Rental Terms, as failure to do so could result in your booking being canceled or additional charges being incurred.
Please note that we cannot guarantee an exact match for the make and model of the vehicle displayed on our website. The photographs and images are indicative of the type, level, and class of vehicle.
The lead name on the booking is responsible for ensuring accuracy and completeness of information provided, paying all amounts due at collection, and presenting a valid payment card at vehicle collection, unless otherwise agreed with the vehicle rental provider.
Only the main driver and eligible drivers named on the Rental Agreement will be authorized by the vehicle rental provider to drive the vehicle.
After completing your booking, you will receive a booking confirmation email from us, containing important information about additional documentation required for vehicle collection.
Cancellation & Refunds
The cancellation terms depend on the payment option selected at the time of booking:
- Free Cancellation (up to 48 hours before pickup): If you select this option, you may cancel your booking up to 48 hours before collection for a 97% refund of the total amount paid. The remaining 3% covers payment processing costs and is non-refundable.
- Non-Cancellable Bookings: If you choose this option, no refunds will be issued under any circumstances.
These options are clearly displayed during checkout, and by ticking the box at payment, you confirm that you understand and accept these terms. If you need to cancel, you can do so via the Manage Booking section, through the link in your confirmation email, or by contacting us at support@reservaway.com. Refunds will be processed to your original payment method within 5–10 working days.
Vehicle Collection and Documentation
To collect a vehicle booked on this website, the lead driver must present a printed copy of the booking confirmation email, a valid payment card in the lead driver's name, a valid driver's license, and any other required ID as specified in the Rental Terms.
Your hiring contract is directly with the vehicle rental provider, subject to the Rental Agreement and local laws. You will sign a contract with the vehicle rental provider when collecting the vehicle.
Before driving the vehicle, we recommend thoroughly checking for any damage and ensuring documentation of existing damage by the rental provider. Take photographs or video of the vehicle to document its condition.
The vehicle rental provider reserves the right to refuse a vehicle to any customer who does not meet eligibility requirements or is unfit to drive, without refund.
We are not liable for any issues related to the vehicle, including its condition or refusal of rental by the provider.
Payment Terms
Payment terms depend on the vehicle and rental provider:
- (A) Fully prepaid: Payment is made in full at booking.
- (B) Partial prepayment: Part of the payment is made at booking, with the balance payable to the rental provider at vehicle collection.
- (C) Pay-on-collection: Full payment is made directly to the rental provider at vehicle collection.
Prices may change during booking, but will not affect accepted bookings except in cases of obvious error. Prices shown are inclusive of VAT and other taxes unless indicated otherwise. Prices may vary due to foreign exchange rates and payment card fees.
Additional charges may apply, such as age-related fees, one-way fees, toll fees, and extras. Security deposits may be required by the rental provider.
We are not responsible for additional fees charged by banks or payment card providers.
Other Explanations
- Payment Cards: Customers must have a physical payment card in the lead driver's name with enough funds to cover the security deposit, rental balance, and any extras. The types of cards accepted vary by rental company and location, so customers should check the terms of their selected rental. ReservAway.com accepts payment cards as outlined during the booking process but advises against assuming that rental companies will accept mobile payment methods like Apple Pay or Google Pay.
- Damage to Vehicles: Customers must report mechanical problems or damage to the rental provider immediately. Failure to do so could result in invalidated insurance or additional costs. Customers should not drive away a vehicle with pre-existing damage without ensuring it is documented. It is recommended to take photographs of the vehicle before driving away to avoid disputes later.
- Flight and Travel Cancellations: Customers are responsible for notifying the rental provider if their flight or other travel plans are disrupted. Failure to do so could result in being charged the full cost of the booking. Additional charges may apply for out-of-hours collections.
- Accuracy of Information: ReservAway.com strives to provide accurate product information and prices, but errors may occur. In case of a failed booking or incorrect pricing, a full refund will be issued. Customers are advised to check directly with the rental provider for any changes close to the collection date.
- Vouchers: ReservAway.com may provide vouchers or credits for future bookings as a gesture of goodwill or part of promotions. Vouchers are subject to restrictions, including expiry dates, and are non-transferable and non-refundable.
- Other Insurance: Additional top-up insurance may be offered by the rental provider at the time of vehicle collection. Contracts signed at collection are between the customer and the rental provider, and ReservAway.com cannot be held liable for issues related to these contracts.
- Local Information: Information provided regarding rental location, opening hours, meeting instructions, and local charges are accurate at the time of booking.
- Amending the Booking: Amendments to rental duration or lead driver before vehicle collection require canceling the existing booking and making a new one. Any amendments after vehicle collection should be made directly with the rental provider, who may apply additional charges.
- Geographical Restrictions: Customers planning to travel across borders should check if the rental provider allows this and inform them accordingly. Failure to do so may invalidate insurance.
- Road Tolls and Traffic Offenses: Local charges for tolls, parking, and traffic offenses are the responsibility of the customer. Rental providers may apply administration charges for handling fines.
- Fuel Policy: Rental providers have varying fuel policies, typically either full-to-full or level-to-level. Customers should be familiar with the policy before collecting the vehicle.
- Fair Mileage Policy: Rentals over 25 days are subject to a fair usage mileage policy. Additional charges may apply for exceeding the mileage limit.
- Cancellations and Amendments: Cancellations must be made at least 48 hours before vehicle collection for a full refund (excluding non-refundable products, which are fully non-refundable from the point of purchase). Last-minute cancellations incur fees. Any changes made directly with the rental provider are subject to their terms.
- Liability: ReservAway.com limits its liability and will not be responsible for indirect or consequential damages. Liability is limited to the cost of the booking, except in cases of negligence, fraud, or where consumer protection laws apply.
- Complaints: Complaints about ReservAway.com should be made within 14 days, while complaints about the rental service should be initially addressed with the rental provider.
- Accessibility: Customers with accessibility requests should inform ReservAway.com or the rental provider.
- Website Usage: The website is for personal, non-commercial use and must be used lawfully. Users must provide accurate information and obtain authorization for bookings.
- Waiver and Assignment of Rights: ReservAway.com reserves the right to take action for breaches of terms and conditions.
- Governing Law and Jurisdiction: Disputes are governed by the law of England and Wales, and disputes will be submitted to the courts of England and Wales.
- Company Information: ReservAway.com is a trading name of ReservAway.com Ltd, registered in England and Wales.
- Updates: Terms and conditions may be updated occasionally, and customers will be notified of material changes.
